Welcome to Haute Elements! Here, we aim to provide you with all the information you need to make your shopping experience seamless and enjoyable. Below, you’ll find answers to some of the most common questions we receive.
Product Questions
1. What types of products does Haute Elements offer?
Haute Elements specializes in a wide range of fashion items including clothing, accessories, bags, belts, denim dresses, leather and faux leather products, jewellery, hats, scarves, gloves, and sunglasses. Our collection is designed to cater to a chic and sophisticated audience.
2. Are the products available in all sizes?
Yes, we strive to offer a variety of sizes to accommodate different body types. Please refer to the size chart available on each product page for accurate measurements.
3. Do you offer international shipping?
Yes, we ship globally, excluding some remote areas and certain regions in Asia. Please check our shipping policy for more details.
Account Questions
1. How do I create an account?
Creating an account is simple! Click on the ‘Register’ link at the top of the page, fill in your details, and you’re all set. Having an account allows you to track orders, save your favorite items, and enjoy a personalized shopping experience.
2. I forgot my password. What should I do?
If you’ve forgotten your password, click on the ‘Lost your password?’ link on the login page. Follow the instructions to reset your password.
Payment Questions
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted to ensure your information is protected.
2. Is it safe to use my credit card on your website?
Absolutely! We use advanced encryption technology to protect your personal and payment information. Your security is our top priority.
Shipping & Delivery Questions
1. How long does it take to process and ship my order?
Orders are typically processed within 1-2 business days. Standard shipping via DHL or FedEx takes 10-15 days, while free shipping via EMS takes 15-25 days.
2. Do you offer free shipping?
Yes, we offer free shipping on orders over $50 using EMS. For orders below $50, standard shipping costs $12.95.
Returns & Exchanges Questions
1. What is your return policy?
We accept returns within 15 days of receiving your order. Items must be in their original condition with all tags attached. Please refer to our Returns & Exchanges policy for detailed instructions.
2. How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer service team at [email protected] with your order details. We will guide you through the process.
Customer Service Questions
1. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are here to assist you with any questions or concerns you may have.
2. What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 5 PM PST. We strive to respond to all inquiries within 24 hours.
Thank you for choosing Haute Elements. We hope this FAQ section has answered your questions. If you need further assistance, please don’t hesitate to contact us. Happy shopping!