At Haute Elements, we strive to ensure that every purchase meets your expectations. However, if you are not completely satisfied with your order, we offer a hassle-free returns and exchanges process. Please review the following guidelines to understand how to proceed.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition as when you received it. You must also initiate the return or exchange within 15 days of receiving your order.

Non-Returnable Items

Based on our product categories, the following items are non-returnable due to hygiene and safety reasons:

  • Swim & Beachwear
  • Jewellery (unless defective)

Return & Exchange Process

  1. Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange. Use the template provided below to ensure all necessary information is included.
  2. Receive Instructions: Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
  3. Ship Your Item: Pack the item securely in its original packaging and include the RMA number on the outside of the package. Ship the item to the address provided by our team.
  4. Wait for Processing: Once we receive your returned item, our team will inspect it and process your refund or exchange within 5-7 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used during purchase. Please allow the following timeframes for your refund to be processed:

  • Credit/Debit Cards: 5-7 business days after processing.
  • PayPal: 3-5 business days after processing.

Return & Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Haute Elements Team,

I would like to request a [return/exchange] for my recent purchase. Below are the details of my order:

  • Order Number: [Your Order Number]
  • Product Name: [Product Name]
  • Reason for Return/Exchange: [Briefly explain the reason]

Please provide further instructions on how to proceed with the return or exchange.

Thank you,

[Your Full Name] [Your Email Address]

Contact Us

If you have any questions about our returns and exchanges policy, feel free to reach out to us at [email protected] or call us at [Insert Phone Number].

Thank you for choosing Haute Elements. We appreciate your trust in us and are committed to providing you with the best shopping experience.

Haute Elements
1966 Jim Rosa Lane, San Francisco, US 94103