1. User Obligations and Responsibilities
By using our website, you agree to:
- Provide accurate and complete information during registration and checkout.
- Use the website and its services for lawful purposes only.
- Not engage in any activity that disrupts or interferes with the website’s functionality.
- Respect the intellectual property rights of Haute Elements and third parties.
2. Product and Service Description
Haute Elements offers a wide range of fashion products including accessories, bags, belts, clothing, denim dresses, hats, scarves & gloves, jeans & jeggings, jewellery, leather & faux leather items, office glamour, sunglasses, and swim & beachwear. We strive to provide accurate descriptions and images of our products. However, slight variations in color or texture may occur due to screen settings and lighting conditions.
3. Order and Payment Terms
Orders are processed within 1-2 business days. We accept payments via Visa, MasterCard, JCB, and PayPal. By placing an order, you agree to pay the total amount including shipping fees, if applicable. Free shipping is available for orders over $50.
Shipping options:
- Standard Shipping: $12.95 via DHL or FedEx, delivered within 10-15 business days.
- Free Shipping: Via EMS for orders over $50, delivered within 15-25 business days.
4. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Haute Elements or its content suppliers and is protected by international copyright laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.
5. Liability Limitations
Haute Elements is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We are not responsible for delays or failures in delivery due to circumstances beyond our control, such as natural disasters or carrier issues.
6. Returns and Exchanges
We offer a hassle-free returns and exchanges process. To be eligible, items must be unused, in their original condition, and returned within 15 days of receipt. Non-returnable items include swim & beachwear and jewellery (unless defective).
Return process:
- Contact us at [email protected] with your order number and details.
- Receive a Return Merchandise Authorization (RMA) number and instructions.
- Ship the item securely with the RMA number visible.
- Wait for processing and refund (5-7 business days for credit/debit cards, 3-5 business days for PayPal).
7. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: [email protected]
Address: 1966 Jim Rosa Lane, San Francisco, US 94103